Customer Relations Associates in Orem, Utah

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Serving as a 'Brand Ambassador' by emulating the qualities that make us successful (integrity, compassion, empathy, open-mindedness, mutual respect, and commitment to excellence)
Staying up-to-date on company products and services and empowering customers to make informed purchasing decisions
Attracting potential customers by answering product and service questions; suggesting information about other related products and services to enhance overall customer satisfaction
Interacting directly with customers either on the phone, through chat, via email and other customer engagement platforms
Taking orders and providing service updates on shipment and delivery to customers on request
Identifying and resolving customer questions and concerns in a prompt, courteous, and respectful manner
Actively engaging consumers at every opportunity to promote company products
Utilizing available tools and resources during every call to make appropriate recommendations to customers
Offering and educating customers on the benefits of products and services and explaining how the recommendations will add value to the customer's overall health goals
Proposing and developing policies, processes, and procedures to consistently deliver service par excellence
Contributing to individual and team effort by meeting and exceeding customer service goals
Being responsible for improving customer retention through programs and service provided to the customer


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